Our Commitment

Face-to-Face Commitment

Virtual Commitment

• Wear nametags and t-shirts
• Have business cards

• When talking with a student, introduce yourself and ask for their contact information in case you are disconnected.

• Answer phones and return voice messages by the next business day

• Answer phones and return voice messages by the next business day

• Listen to student concerns
• Be patient and kind
• Use eye contact and provide warm handoff for the student’s needs

• Listen to student concerns
• Be patient and kind
• When transferring a student by phone to another department, ensure the person answers and can assist the student

• Understand campus departments
  • Create FAQ sheet and Contact Guide and distribute
  • Offer in-person open houses
  • Create a campus directory
  • Start an information booth

• Understand campus departments
  • Create FAQ sheet and Contact Guide and distribute
  • Offer virtual open houses
  • Create a campus directory
  • Start a virtual information booth