Refund Policy
Students are eligible for a full refund of most fees, provided they have officially dropped or withdrawn from classes prior to the refund deadline or their classes have been canceled by the college. In addition, some students may have an update made to either their residency classification or financial aid award (CCPG) resulting in a refundable credit.
- The refund deadline, and all other pertinent dates for each respective class, can be viewed within the class details found in the online Class Schedule.
- Classes can be dropped through MySite Banner.
- There is no refund for classes added after the refund deadline or for any instructor drop that is initiated after the refund deadline.
Refund Process**
Refunds are now processed automatically. Dropping classes within the refund deadline dates, as noted above, will generate a credit on the student's account.
- If the payment was made online through MySite Banner using a credit card, a refund will automatically be issued to a card previously used for payment (Note: there may be some instances where more than one credit card is refunded). In the event a credit card refund cannot be automatically completed, a refund e-check will be emailed to the student using the preferred email address listed in MySite Banner.
- If the payment was made using a check, money order, cash or in person, a refund e-check will emailed to the student using the preferred email address listed in MySite Banner.
An exception to the automatic refund process is when a student payment is made in MySite Banner and there are funds provided by a college program (i.e. - Promise) or a third party organization (CA DOR) with which the college has an existing refund return policy.
Refund Processing Time Frame
- Please allow up to 10 days to process a refund by e-check or credit card.
- Automated refunds are paused for the first two weeks of each semester due to the volume of student initiated enrollment adjustments during this period of time.
- These processing times may slightly vary based on the volume of refunds being processed.
Notice: **Students that submitted a refund request form prior to the automated refund process will have their refund requests included in the process noted above, by having their requests automatically refunded.