Employment Percentage
-29.34782609
SOC ID
43-2021
SOC Title
Telephone Operators
ONET ID
43-2021.00
ONET Concat ID
43202100
Median Salary
45747.59
Ed Level High School
99.220001
Ed Level Certificate
0.77
Ed Level Some College
0
Ed Level Associates
0
Ed Level Bachelors
0
Ed Level Masters
0
Ed Level Doctors
0
Typical Ed Level
a high school diploma or less
Career Description
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
Core Tasks
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
- Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Start Annual Earnings
33548.8
Top Annual Earnings
62635.48
EMSI Career Title Slug
telephone-operator