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Employment Percentage
-27.17342511
SOC ID
43-3011
SOC Title
Bill and Account Collectors
ONET ID
43-3011.00
ONET Concat ID
43301100
Median Salary
46460.33
Ed Level High School
50.450001
Ed Level Certificate
1.06
Ed Level Some College
27.370001
Ed Level Associates
0
Ed Level Bachelors
21.120001
Ed Level Masters
0
Ed Level Doctors
0
Typical Ed Level
a high school diploma or less
Career Description
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Core Tasks
  • Record information about financial status of customers and status of collection efforts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Answer customer questions regarding problems with their accounts.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Receive payments and post amounts paid to customer accounts.
  • Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
  • Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
  • Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Start Annual Earnings
30794.89
Top Annual Earnings
74064.97
EMSI Career Title Slug
bill-and-account-collector