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FAQ's (Frequently Asked Questions)

Where can I print a Student Fee Statement?

Fee Statements for prior and current semesters can be printed through your MySite account under "My Information." You can also access the Fee Statement page directly by clicking here.

How do I find out the refund deadline for my class?

In order to find out the refund date of a specific class, first, you need to locate the class in the online class schedule. Then, to click on the "Details" link. The refund deadline for your class is the "Drop with Refund by" date. For a list of other important dates please click here. More information on drop deadlines can be found on the Office of Admissions and Records website.

I have dropped my class before the refund deadline. And there is a credit balance on my student account. How do I get my refund?

Please refer to our "Refunds" page for instructions on obtaining refunds.

What is my current account balance?

You will see your account balance at the end of each enrollment session. You can always go back later and view the balance by logging in to your MySite account, then to My Classes, and then click on the Make a Payment button on the left panel. Alternatively, you can click here to go to your Make a Payment page directly.

How can I remove a fiscal hold from my account?

A fiscal hold can only be removed if the outstanding balance is paid in full. If you wish to make the payment online using your MySite account, you should notify the Bursar's Office as soon as your payment is made to expedite the removal of the fiscal hold. The Bursar's Office can be reached via telephone, e-mail, or in person. You can also use the other methods of payment as described on the "Payments" page.

Where do I pay for my parking citations?

Any payments, inquiries, or disputes must be addressed directly with Campus Police.

What if I lose my parking permit?


Unfortunately, there are no refunds or replacements available in this circumstance. You must purchase another parking permit. However, under certain circumstances such as an accident or stolen vehicle, Campus Police will review each situation on a case-by-case matter for the purpose of a potential parking permit replacement.

How do I make a payment for my classes if I enrolled after the current session has already begun?

You can make your payment in one of two ways:

  • If you have a credit card, you can enroll, make your payment with the credit card, and complete the enrollment cycle through MySite.
  • If you do not have a credit card, you must enroll through the Office of Admissions and Records and make your payment at the Bursar's Office on that same day. Methods of payments offered are available on the "Payments" page.
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