1. Ensure that the computer you use is free of viruses, spyware, and pop-ups. For a description and more information about this topic: http://support.microsoft.com/kb/129972
3. If using Internet Explorer in Windows make Blackboard (https://ivc.blackboard.com/
) a trusted site by selecting Internet Options (under tools/Internet Options/Security/Sites/add).
5. Do not use wireless or dial-up connections if possible when taking exams; a broadband or DSL connection is the best. Wireless networks have a tendency to momentarily go offline and this will cause your exam to close down. If you are using a dial-up connection to access the Internet, disable call waiting. If you are using the same phone line to dial up to the internet as you use for your voice calls, please ask everyone with access to the phone to refrain from picking up the phone as this could disconnect you from the internet.
6. Make sure you have enough time to finish the exam in one sitting because you will not be allowed to save and return to the exam.
7. Have a clock nearby, as the exam may be timed. Blackboard will give you a warning when you have one minute remaining, but it will not stop the test once the time has elapsed. You are responsible for finishing up within the allocated time.
During the exam:
1. IMPORTANT: Do not use the back or refresh buttons in your browser. If you do so, your exam will be closed and you will not be able to re-enter.
2. When using a mouse with a scroll wheel, be careful when scrolling. First, click a blank area on the assessment, and then use the scroll wheel. Otherwise, you risk changing your answers.
3. Click the “save” button every 20 minutes or so to ensure you’re still connected to the Internet. Please do not click the save button any more than every 20 minutes as this could cause Blackboard to run slow for everyone.
4. When you finish the exam, click the “submit” button one time only and wait. You will receive a confirmation screen when it has been successfully submitted.
After completing the exam:
• Click the Grade button from the main menu to ensure that your exam was successfully submitted. You should see a green exclamation point “!”. If so this means the exam was submitted.
• If you see a notepad and pencil icon in the grade book, then your test was not successfully submitted. You will need to contact your instructor ASAP to see if your results were saved or if you need to retake the exam.
Additional Online Exam Help Resources: